|
WELCOME
Welcome to OurCornerMarket.com! Thanks
for stopping by. We are here to make your shopping experience pleasant. Feel
free to browse. Our goal is to make OurCornerMarket, yours and ours. If there
is something you'd like added, please let us know. We'll go the extra mile for
you.
| Find quick answers to your questions... |
GUARANTEES
Quality
OurCornerMarket.com is dedicated to
providing quality products at reasonable prices. We sell only those products
that meet that criteria and we sell only those items
we'd like to buy for ourselves or give as gifts.
Security and Privacy
Shopping
at OurCornerMarket.com is very safe. We don't share any of your information
with others. Your financial information is encrypted and cannot be decoded
or stolen by anyone. We require additional information upon checkout to protect
you. We never sell, rent or trade email addresses. When you are on the Order
Page, if you use Internet Explorer, the address bar will show https: (instead
of http) and a lock will be displayed at the bottom of the browser. That means
that your financial information is protected.
OurCornerMarket
is hosted by Yahoo. That means that the shopping cart and order processing
is protected by Yahoo: Yahoo
Privacy Statement.
ORDER PLACEMENT
Placing an order - Online or via Phone
Orders can
be placed:
* Online (on OurCornerMarket website)
* Via phone (866 309-2013). This is a toll-free number
You can pay by credit card, PayPal or
check. If you are paying by check or PO, the order is processed upon receipt
of payment. See
Payment Details.
See our hours of operation. We accept Visa, American
Express, Master Card, Discover and PayPal.
If this is
a gift, you can add a gift message to be placed on the packing slip. Sorry, we
do not offer gift wrapping services.
Steps for completing an order online
Placing an order on OurCornerMarket is easy.
- Fill out the fields on the product's page (if there are any fields to
complete or features to select, such as color).
- Click the ADD TO CART. Your product will be added to the Shopping
Cart.
- If you want to add another item, click KEEP SHOPPING or click the
product name) to return to the same product. Repeat Steps 1 & 2.
- Click CHECKOUT.
- Complete the Order form and click CONTINUE.
- Click SEND ORDER button. You MUST click this button to complete your
order.
Your order is not complete until you click the SEND ORDER button at the
bottom of the order form. When you click that button, a page will display that
provides your Order Number. You can also print your order from this page.
Order completion
Your order is not complete until you click the SEND ORDER button at the
bottom of the order form. When you click that button, a page will display that
provides your Order Number. You can also print your order from this page.
Order confirmation via email
After you place your order, you will receive a copy of the order via email.
If you do not receive the order via email, please consider this:
1. Your email may have been entered incorrectly. Double-check your printed order
to make sure your email is correct. If it is not, simply send us an email and
we'll correct it for you.
2. Spam settings can block our emails to you. Please check your spam folder or
bulk mail folder. If you haven't receive your emailed order, please contact us.
Changing an order
MODIFICATIONS:
If you want to change something in your order, send an email to
info@ourcornermarket.com or call 866
309-2013. We will not make changes to your order via a phone call however. We
require an email to document the change request. Changes should be made WITHIN
24 HOURS of order placement. We cannot guarantee modifications after that time.
CANCELLATIONS
To cancel the entire order, please refer to our Cancellation
policy.
Paying for an order
We accept
credit cards (American Express, Discover, Master Card and Visa), Pay Pal, checks, money
orders, and purchase orders. If you pay by check or purchase order, the
order is processed upon receipt of payment.
a. Credit
Card Purchases
Your
credit card transactions are secure. All online orders are encrypted and
send through a secure server at Yahoo! using SSL technology to prevent
information from being intercepted. Ordering by credit card expedites
your order and provides you with printed documentation concerning your
order. Because many of our orders are special orders, we bill credit cards
within 10 days of order placement.
b. Personal Checks
To pay by check, select that payment method on the Order form. At the
end of your order, a message will display instructing you to print your order. Mail
the printed order with your check (made payable to OurCornerMarket) to:
OurCornerMarket
10305 E. 90 Court N.
Owasso, OK 74055
The order will be processed upon receipt of the check.
c. Purchase Orders
To pay by purchase order, select that payment method on the Order form. We
will process Purchase Orders from tax-free organizations immediately.
Purchase Orders from taxable businesses will be processed upon receipt of
the Purchase Order. You can mail the Purchase Order to us, along with the
printed order, at the address shown above.
Printing your order
It's always a good idea to print a copy of your order. After you click
SEND ORDER on the order form, there will be a link for printing your order.
You will also receive a copy of your order via email if you entered an email
address on the order. And, you can keep this email as a record of your order.
ORDER PROCESSING
When your order is processed
Orders received
before noon (CT) are processed on the same business day. Orders received
after noon (CT) are processed the next business day. Orders placed
over the weekend are processed on Monday.
Turnaround time
The AVAILABILITY
statement with the product's description provides information as to when an
order will ship. The stated turnaround time does not include shipping time.
Order shipment notification?
When the
order ships, we send you an email with a link to a tracking number that provides
the scheduled ship date so that you can watch for it.
SHIPPING
Ship Rates
| |
Amount |
Ground Shipping |
| |
$0 to $10.00 |
$3.50 |
| |
$10.01 to $25.00 |
$7.95 |
| |
$25.01 to $35.00 |
$9.95 |
|
$35.01 to $50.00 |
$10.95 |
|
$50.01 to $70.00 |
$11.95 |
| |
$70.01 to $80.00 |
$12.95 |
| |
$80.01 to $90.00 |
$13.95 |
| |
$90.01 to $100.00 |
$14.95 |
| |
$100.01 to $150.00 |
$15.95 |
| |
$150.01 and over |
FREE (ground shipping) |
NOTE: UPS charges extra for oversize
and/or heavy items. We place the surcharge on the Order page so that you know
the oversize charge will be added to the standard ship rate. That way, the
lighter items aren't billed the oversize charge. We ship to the continental
US only.
NOTE: We cannot ship to PO boxes. Most of our orders are shipped via UPS.
Expedited shipping?
Yes, some items can
be shipped via expedited shipping. If so, the extra cost for expedited shipping
is shown with the product. You can select expedited shipping and it will be
added to the product's cost. The standard ship rate will be added when you
complete the order.
Sales tax?
There is
no sales tax, unless the product is shipped to Oklahoma.
PO Boxes
We cannot ship to post office boxes. Please
provide a street address to which UPS or Fedex can deliver.
Shipping time
Most of
our items are shipped via UPS. Please note that we cannot make delivery date
guarantees for shipping companies, so please allow time for shipment. Generally,
it takes from 3-6 business days for shipment. If an order is undeliverable
(e.g., shipping address is incorrect), we still must charge you for shipping
and reshipping.
Shipping outside of the continental US?
We ship to the continental United States only.
Some of our international customers have items shipped to friends in the US
who can forward the item to them.
APO: We do ship to APO addresses. The shipping charge of $40.00 cannot be
adjusted downward and may increase, based on the item ordered. If the item
cannot be shipped to an APO address or if the actual shipping cost is higher
than $40.00, we will contact you. We will provide a tracking number that shows
the date and location of delivery. However, we will not guarantee delivery or
replace items shipped to APO addresses.
ORDER PROBLEM RESOLUTION
Order never arrived
First, locate your
product on the website and check the "Availability" statement
above the price. That
will tell you when it would usually ship. If that time
has elapsed, follow these instructions: Send an email to info@ourcornermarket.com.
On the subject line, enter "Status of Order 1234". If you have misplaced
your order number, enter "Status of Order: Zip code 12345". Type
your message and sign the email with your full name and address.
If an
order is undeliverable (e.g., shipping address is incorrect), we still must
charge you for shipping and reshipping. Please note that some items such as
perishable items cannot be reshipped and must be repurchased. Shipping charge
will still be applied to the order.
Item is missing
Sometimes
orders with multiple products will ship at different times. If the "availability"
time has elapsed, please contact us.
Wrong product is delivered
If you think that you have received
the wrong product, please contact customer service within 72 hours of receiving
the product. Our contact information is: info@ourcornermarket.com or 866 309-2013.
Product is missing parts or is incorrect
Please contact us within 72 hours
of receipt of the product. You can reach us at info@ourcornermarket.com or
at 866 309-2013. Be sure to have your order number available. If not, your
zip code and last name will suffice.
Product was damaged
in shipment
Items damaged in shipment
and items that do not match your order will be replaced free of charge.
COUPONS AND GIFT CERTIFICATES
Buying/redeeming a Gift Certificate
Please refer to the
Gift Certificate page. Instructions for redeeming the certificate are
included in the gift certificate email. Gift certificates are emailed
immediately. You receive a 5% discount on your next order when you purchase a
gift certificate. (The recipient does not see this information.)
Using a coupon
On the last page of the Order form, enter the coupon code
in the Coupon or Promotional Code box. Click Apply. The discount will be added
to your order. If you have any trouble, please contact us at 866 309-2013.
PAYMENT OPTIONS
Payment options
See payment options
Credit card charge questions
Please
contact us.
Copies of receipt/invoice
Your order that you printed or received in
the Order confirmation email will serve as an invoice or receipt. If you
have misplaced these, please contact us.
When will
my credit card be charged?
Your credit
card will be charged within 1-10 business days after your order is placed.
This includes orders for products that take longer to process (e.g., customized
plaques).
CANCELLATIONS AND RETURNS
Cancellations
All order
cancellations must be received within 24 hours of order placement.
Return Policy
Returned
items must have a return authorization code issued by OurCornerMarket.
Please do not return your order to our administrative offices. We will provide
you with instructions on returning the item, including the return address.
There is a 15% restocking fee. Shipping costs are not reimbursed. If items
are returned without a Return Authorization Code or are shipped to an incorrect
address such our administrative offices in Owasso, an 18% restocking fee
(plus reshipment costs) is applied. Refunds are issued upon receipt of the
returned merchandise and verification that it is in good condition. We will
issue a credit promptly. However, please be aware that while most credit
card companies issue a credit promptly, it may take up to two billing cycles
for the credit to appear on your statement.
Refunds
are not issued for customized items, gift baskets, and flowers; items that sell for more than
$75.00; and items returned after 30 days from ship date.
BUYER'S GUIDE
Finding products and order them
Please see our Shopping Help page.
CONTACT INFORMATION
Contact Information
Contact
Information
We have
four options for you to contact us: (1) email (2) phone (3) live chat (4)
mail
|
Email: |
info@ourcornermarket.com
|
|
Phone: |
866
309-2013 (toll free)
|
|
Live
Chat: |
Click on the "Chat"
image to talk with us online.
(The Chat image is at the top of the page.) |
|
Mailing
Address: |
OurCornerMarket
10305 E. 90 Court N.
Owasso, OK 74055
|
Quickest
Way to Contact Us
We give
prompt and personal attention to our customers. We treat you the way we
want to be treated.
The quickest and most complete responses are via email. Our email address
is: info@ourcornermarket.com.
The
information we need is: Order number and name. (A zip code is fine if you
can't find the order number.)
To receive the fastest response, follow these tips:
| a.
Subject Line |
Complete the SUBJECT line: Order number, zip code, anything
that will help us find your order quickly. Responses to emails that
ask us to guess at the topic will be delayed. (We're not so good at
guessing.) |
| b.
Keep all correspondence in one email |
Keep
all correspondence in one email. We
can answer faster when we don't have to find several emails. Responses
to emails that require us to have significant memory recall will be
delayed. (We remember most things, just not everything.)
AOL users: Highlight the text and click Reply. |
Hours of operation
OurCornerMarket is always
open for shopping and placing orders online, 24/7. In addition, our customer
service department is available every day of the week.
HOURS
| Online store: |
Always open for browsing, shopping
and placing orders. |
| Telephone: |
8:00 am - 8:00 pm CT, 7 days a week |
| Live Chat: |
8:00 am - 8:00 pm CT, 7 days a week |
| Email replies: |
8:00 am - 8:00 pm CT, 7 days a week |
Emails from OurCornerMarket not being received
First,
verify that your email address is correct. If it is, then Spam filters are
probably blocking emails from OurCornerMarket, even if they are Order Confirmations.
You may need to add
us to your address book so that our emails arrive in your IN box.
Some email programs such
as Earthlink
and AOL sometimes place our emails in
the "spam" or "bulk" folders. (We try not to take this
slight personally.) So, try looking for our emails there.
TERMS AND CONDITIONS
Terms and Conditions
Please
refer to our Terms and Conditions.
info@ourcornermarket.com
|
