Shipping time
Generally, it takes 1-5 business days for shipping. We email a tracking number when the order ships. Click on the tracking number to view the scheduled delivery date. We do not ship directly to the US Post Office; however, Fedex has an arrangement with selected USPS facilities that allow the post office to deliver your order. 

Undeliverable Orders
If an order is undeliverable, you are responsible for shipping and reshipping. If the order is delivered to an incorrect address as supplied on the Order and cannot be not retrievable, no refund is given and a new order can be placed. Examples: inaccurate shipping address, business is closed, unsafe location per the shipping company, required signature. Inclement weather as determined by the shipping company may delay shipment. 

CORONAVIRUS SITUATIONS: The customer is responsible for cancelling the order within 24 hours of order placement so that the order can be canceled and a refund can be issued. Cancellations after 24 hours of order placement will not be refunded. If the customer can provide an alternate delivery address, that may resolve the issue if the order has not shipped. Example: The business has been temporarily closed or no one is at the shipping address provided. Cancellations and changes of address should be emailed to [email protected]

Special Shipping Requests
Enter special shipping requests in the Comments section of the Order Form. This includes requirement for signature. 

Shipping outside of the continental US, APO addresses
Some of our international customers have items shipped to friends in the US who can forward the item to them.

Shipping Status
Every product has a statement that provides turnaround time from order placement to receipt. It is shown under the price. If that time has elapsed, please send an email to [email protected].