FAQ about Porcelain Photos

LIFETIME GUARANTEE
Our PS- collection of porcelain medallions carry a LIFETIME guarantee against breakage, vandalism and deterioration. 

FREE MINI-MEDALLION
When you order a porcelain medallion, you also receive a FREE porcelain mini-medallion in an attractive gift box. The  mini-medallion measures 1" x 1.25".

CAN I ORDER ADDITIONAL MINI-MEDALLIONS
Yes. There is an option on the product ordering page to buy up to four mini-medallions. If you need more, please send an email to [email protected]

WHAT CAN I DO WITH A PORCELAIN MEDALLION
You can do many things. The medallion can be installed on a monument (including marble and granite), gravestone, or urn. It can also be placed beside an urn inside a columbarium niche. You can also place it on a night stand or elsewhere in your home. 

CAN I MATCH THE DESIGN OF MY PORCELAIN MEDALLION TO THE SETTING IN WHICH IT WILL BE PLACED?
Yes. You can CUSTOMIZE your medallion in several ways. Our graphics department can TOUCH UP THE PHOTO of a loved one or simply change the background of the image. You can also choose a special border that will match your setting. 

HOW DO I SEE THE PRICES FOR DIFFERENT SIZES? 
The medallion comes in several sizes. Under OPTIONS, click SIZE and the price will change. 

CLEANING
To restore your medallion to its original shine, simply clean it with a sponge or soft cloth dipped in a solution of water and a little vinegar. Then, dry with a clean cloth. 

WILL THE COLOR FADE?
Absolutely nothing will alter the colors over time because our fine Italian porcelain is baked at a very high temperature., 1550 degrees F (843 degrees C). 

PHOTO IS NOT PERFECT
Our graphics departments can significantly improve the photo even if it is old, damaged, or blurry. We can bring out certain details and even create a new very personalized setting. You can even receive a proof before it is made. 

INSTALLATION

ADHESIVE TAPE
The 3M double-sided adhesive tape (supplied) has been tested and is the simplest, quickest, most efficient and long-lasting method. The surfaces to be taped must be clean and oil-free. If the surface is oily, clean with a solvent (not supplied) to remove any residue. Wipe with a clean cloth. 

EPOXY ADHESIVE
If installing in a sandblasted area, use epoxy adhesive (not supplied) easily found commercially. 

PINS
The pins are available with the porcelain enamelled stainless steel medallions only. With the pins, usually a monument would need to have holes drilled in it to affix the plaque with pins and then epoxy (not suppled) would be used to secure it in place. There is usually an expert at the cemetery company who knows how to do this.